Midterms Support Manager
To apply: Send a resume and/or a link to your LinkedIn profile and a cover letter to email@example.com.
We will begin looking at applications the first week of June, until the position is filled.
Location: San Francisco Bay Area or remote
Jam level: 40 hours/ week, flexible, through the end of November 2018.
Compensation: $1,200/ week, contract.
Ragtag uses technology to make progressive organizations and candidates better at what they do. We connect tech volunteers with projects for organizations doing good work on the ground. What Ragtag does goes beyond matchmaking - we actively manage our projects, from scope to solution.
About the Position:
Ragtag is excited to launch a new initiative to provide tech help to organizers and field offices for the 2018 midterms. We’re seeking a project manager to join the team to manage this initiative through the end of November 2018 (with a possibility of continuing beyond that, as funding allows).
The Midterms Support Manager will work closely with the Ragtag leadership team to organize and manage volunteers to provide tech support to campaigns in the 2018 election cycle. They will also be responsible for coordinating and communicating with our partners on this project.
Primary responsibilities include:
Managing volunteers to provide tech support to organizers and field offices around the United States.
Working with volunteers to plan and write content for our Ragtag Tech Guides how-to series.
Managing and scheduling trainings for volunteers on topics they will be providing support on.
Ensuring help requests are answered accurately and in a timely manner. Ensuring SLAs are met.
Reporting to Ragtag staff and partners on engagement and satisfaction stats from users of the tech support platform.
Organizing Ragtag volunteers to act as community managers in our tech support forum.
Managing and configuring Zendesk and Discourse tools.
Scheduling and staffing tech support shifts.
Organizing and scheduling training webinars for organizers and field offices.
Skills and competencies:
Ability to work remotely with a team.
Flexible hours to allow for work with volunteers and staff in different time zones.
Excellent record-keeping and organizational skills.
Excellent written communication skills.
Ability to understand tech support requests.
Ability to train people to understand tech support requests.
Ability to communicate well with non-technical people about technical topics.
Keen interest in delegation and ability to hold volunteers accountable.
Small print: You must be a US resident and legally able to work in the US for any employer. We are an equal opportunity employer that values diversity as central to our work serving underrepresented communities, and we encourage candidates from a wide range of backgrounds to apply.